Welcome

Customer Service

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

    Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).

      Standard Priority Overnight International
      Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (PST). Package arrives 2 to 3 business days after processing if ordered by 12:00 noon (PST). Package arrives the next business day if ordered before 12:00 noon (PST). Order should arrive 3-9 business days after processing. Flat rate does not include duties and taxes.
    Merchandise Total *
    Up to $200 $16 $26 $33 $80 (flat rate) excludes duties and taxes
    $200.01—500.00 $21 $31 $38  
    $500.01—1000.00 $29 $39 $46  
    Over $1000.00 $34 $44 $51  
    *before tax and additional charges
  • RETURNS & REPLACEMENTS

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

    GIFTS
    When returning a gift, a Madison Island Anytime Anyplace Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Madison Island or affiliate store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Anytime Anyplace Gift Card.

    RETURNING MERCHANDISE BY MAIL
    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

    OTHER ITEMS
    All cosmetic and bath items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

    Please allow 10 to 14 days for the processing of your return.

Catalog of extensions

Google Shopping and Data Feed Management

Simple Google Shopping

Export quickly and safely a valid and well-structured data feed of your complete catalog of products from your Magento website to your Google Merchant Account thanks to Simple Google Shopping, an extension built by a Google partner.

Data Feed Manager

Export your products from your Magento website into csv, txt and xml data feeds for any shopping engine or market place! This extension includes all Google Shopping features and 19 sample templates.

Google Customer Reviews

The Google Customer Reviews extension makes your life easier by automatically adding the codes to each page of your website in order to display the Google Customer Reviews badge and the Opt-in module in the order confirmation.

Google Product Ratings

Google Product Ratings gives you the opportunity to highlight your Product Listing Ads in Google Shopping by displaying your products reviews through a valid and adapted data feed.

Google Merchant Promotions

Google Merchant Promotions gives you the opportunity to highlight the benefit of purchasing from your store at the moment consumers are deciding where to shop.
This module includes Simple Google Shopping.

Google Rich Snippets

Structured data markup is a machine-readable representation of your product data directly on your site. The markup that's added to your HTML helps Google and other search engines understand and process your content reliably.

Elasticsearch® Extensions

Elasticsearch® Autocomplete

The Elasticsearch® extension allows you to improve the default Magento search results and to enhance search results relevancy.

Stocks Management

Mass Stock Update

Mass Stock Update allows you to update manually or automatically all Magento stocks attributes in one go through any CSV or XML files available from the Magento's file system or any remote server through HTTP or FTP.

Advanced Inventory

Manage your stocks in several warehouses and across all your POS. Automatically assign each order to one or several inventories. Create different stock levels for each store view. Give store managers the permissions to manage stocks of the POS/warehouses.

Stock Barcode Scanner

The Stock Barcode Scanner extension allows you to update your inventory and to keep an history of your stock transfers. Used in combination with Advanced Inventory, it will allow you to transfer your stocks from your different points of sale or warehouses.

Security Enhancement

Watchlog

Prevent your website from brute force attacks which aim is to force the access to your Magento backoffice. Watchlog helps you to identify and definitively stop such attacks!

Watchlog Pro

Stop all intrusion attempts into your Magento backoffice! Automatically block unallowed IP and get real time reports about security threat. Keep your website safe!

Orders Management

Orders Export Tool

Orders Export Tool allows you to create xml, csv and txt order files from your Magento admin panel and export them to any CRM application or order management software/platform. Any kind of export file types can be easily customized.

Estimated Delivery Date

Display on the Magento product pages and in the customer cart the estimated delivery date for the available products and for the backorders with a completely customizable message.

Check-out Enhancement

Pickup@Store

Give your customers the ability to pick up their orders from any of your sales outlets or warehouses when checking out. Locations to pickup can be displayed on a Google Map and can be managed by store-views and/or customer groups.

Payment Method Rules

Easily refine which payment methods are enabled or disabled in checkout depending on the customer groups, the store-views and the shipping methods selected by customers.

Customer Experience Enhancement

Full Page Cache

Considerably increase the speed of your Magento store with the Full Page Cache extension.

Ajax Layer Pro

Improve the navigation of your Magento website in one go with AJAX Layer Pro that makes the layered navigation more fluent and efficient.

Attribute Option Pro

Associate images to your product attributes and options with Attribute Option Pro and display these images in your layered navigation. Easily sort options via drag & drop or alphabetically!

Backend Enhancement

Mass Product Import & Update

Mass Product Import & Update allows you to update and import products massively in Magento in record time through CSV or XML files available from your website's server, or any remote server through FTP or HTTP.

CMS Tree

Easily manage your CMS pages as a tree structure with the CMS Tree extension. Define permissions depending on customer groups and create permanent redirect for URLs.

Dynamic Category

The Dynamic Category extension allows you to dynamically associate products to categories according to your product attributes and to special conditions.

Front-End Enhancement

Product Attachments

Attach files to any kind of product and make links automatically available on product page with File Attachments. The extension is especially useful for product documentation and user guides.

Competition Creator

Competition Creator allows you to create your own competitions in a simple way. Collect a huge amount of email addresses and improve the relationship between you and your customers with that extension for Magento.

Point Of Sale

Display in the front-office of your magento website an advanced Google Map to help customers locate their nearest store. Export and import all of your physical store addresses into your Google Places account.